> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://crisis.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I'm unable to open a link for a ticket shared with me ❌

Some customers report an issue from time to time where they are unable to click accept to a ticket that has been shared with them. This is usually due to the messaging app (e.g. whatsapp, snapchat, messenger) they are using preventing you opening it. Likely a security feature ⛔️

**To resolve the issue simply copy and paste the link into a browser** and you will be able to accept the share ✅